Refund policy

Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 7 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact cs@synpaiana.com and provide an order number and a detailed explanation of the issue with invoice and item(s) received. We would be happy to help you with a resolution.

DAMAGES AND ISSUES
If you received a wrong/defective item, please contact us immediately with the following information:

Your order number
Pictures of the wrong/defective item, the packaging and the delivery slip

Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible!

EXCEPTIONS/ NON-RETURNABLE ITEMS
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on items or gift cards.